Refund policy

Thank you for supporting Tatti Cookies! Every drop is baked fresh to order in small batches, so we keep our refund and cancellation policy simple.

Cancellations and changes

You can cancel or change an order until the drop closes. Email hello@tatticookies.com as soon as you can. CHECK: confirm that this matches when you start baking. Once your order is in the baking process, it can't be cancelled or changed.

Refunds

Because our cookies are perishable, all sales are final and we don't accept returns once an order has been delivered or picked up.
We will make it right if:

• your order arrived damaged,
• you received the wrong item, or
• your order wasn't delivered.
  

How to report a problem

Email hello@tatticookies.com within 24 hours of delivery or pickup and include:

• your order number,
• photos of the cookies and the packaging, if damaged,
• a short description of the issue.

We will review it and offer a refund, a replacement or store credit.

Contact 

Tatti Cookies, hello@tatticookies.com